Refund policy

Returns & Refunds

As every Jetsam Made piece is made to order, bespoke or custom made to your specifications, we are unable to accept returns or offer refunds for a change of mind once production has begun. This does not affect your statutory rights.

If your item arrives, faulty, or does not match what was agreed and described at the time of order, please contact us within 14 days of delivery at info@jetsammade.com with photos and a description of the issue. We will assess this promptly and, where appropriate, offer a repair, replacement, or refund in line with your rights under the Consumer Rights Act 2015.

Given the handmade nature of our pieces, minor variations in timber grain, powder-coat finish, or steel welds are part of the character of bespoke furniture and are not considered faults.